Privacy and Data Policy

At PrimeBetz we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what types of data we collect, how we use and store it, how we protect your account, and the choices available to you. The policy applies to our services for players in Canada and explains how we handle data related to account activity, payments, and site interactions.

Types of data we collect

We collect several categories of information to operate our services and meet regulatory and security requirements. These include:

Personal data

Information you provide when registering or verifying your account, such as full name, date of birth, address, email, phone number, government ID copies for verification, and payment details.

Technical data

Data collected automatically when you use our site, including device type, browser, IP address, operating system, language settings, and connection data. We may also collect location data where permitted by law.

Transactional and activity data

Details of deposits, withdrawals, payment method identifiers, game activity, bet history, session times, and other account activity needed to process transactions and detect fraud.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud and money laundering, respond to support enquiries, and improve the site. We may also use data for compliance with legal obligations and to provide account-related notices.

Data protection practices

We store information on secure servers and use technical and organizational measures to safeguard data from unauthorized access. Access to personal data is restricted to staff and third-party providers who need it to perform services. We review our security measures regularly and require partners to meet appropriate security standards.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences, analyse performance, and personalise content. You can manage cookie preferences via your browser settings. Blocking cookies may limit certain features or affect usability.

User rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. You may also have the right to receive a copy of your data in a structured, common format where applicable. We will handle requests in line with legal requirements and our verification procedures.

Access, correction and deletion

To update or request deletion of your data, contact our support team. We may require identity verification before making changes to prevent unauthorized requests. Some information may be retained for compliance, fraud prevention, or legitimate business purposes, subject to applicable retention rules.

Information sharing and third parties

We may share data with third-party service providers that support our operations, including payment processors, identity verification services, analytics providers, and regulatory authorities when required. We require these partners to handle data in accordance with this policy and applicable law.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the revised policy and indicate the effective date. If you have questions about privacy or need assistance, contact our support team at [email protected]. For additional brand references, you may also see information about Prime Betz in your account area.