PrimeBetz Casino Responsible Gambling
At PrimeBetz we take responsible gambling seriously. We want every player to enjoy controlled play in a safe environment, so we provide clear tools and guidance to help you manage your activity, spending and time. If you ever feel that gambling is becoming a problem, reach out for support — we are here to help and will act promptly to support your choices.
Player protection principles
Our priority is player safety. We promote responsible behaviour through transparent information, practical limits and responsive account controls. We respect self-determination and confidentiality while taking measures to reduce harm and support safer play.
Activity-control tools
We offer a range of tools you can use to limit how you play. These include:
- Deposit limits - set daily, weekly or monthly maximums to control spending
- Loss limits - cap the total losses over a selected period
- Session time limits and reminders - automatic prompts to help manage play time
- Temporary account breaks - short cooling-off periods you can activate at any time
- Long-term self-exclusion - block access for months or permanently if needed
- Self-assessment guidance - short checklists to reflect on your play
How to set limits
Limits can usually be set in your account settings. Choose the period and amount that works for you. Changes to tighter limits typically take effect immediately; reductions are irreversible for a short period to prevent impulsive changes. If you need assistance, contact our support team via the in-site help options.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. We encourage starting with conservative amounts and adjusting only after a cooling-off period. These controls are designed to help you budget your play responsibly.
Loss limits
Loss limits let you restrict total net losses over a chosen timeframe. Using this tool helps you avoid chasing losses and keeps play within set boundaries.
Time limits and account breaks
Session reminders, time limits and temporary account breaks are available to reduce extended play. Use these tools when you want an immediate pause or a scheduled break from gambling activity.
Self-exclusion
If you need a longer break, self-exclusion blocks access to your account for a chosen period. During self-exclusion we will restrict account activity and, where applicable, assist with closing or suspending linked accounts. Contact support if you want to arrange or extend self-exclusion.
Signs of problematic behaviour
Watch for changes such as spending more than planned, hiding activity, borrowing to gamble, neglecting obligations, or feeling anxious about play. If you notice these signs in yourself or someone close to you, consider using limits or seeking support.
Practical tips to stay in control
- Set clear deposit and time limits before you play
- Only gamble with disposable income
- Use session reminders and take regular breaks
- Avoid chasing losses or increasing stakes after losses
- Talk openly with friends or family if you are worried
Professional help and support organisations
If you need professional support, contact your provincial helpline or local health services. In Ontario, for example, ConnexOntario provides information and referrals. You can also consult health professionals or community support services. If you are in immediate danger or at risk of harm, contact local emergency services without delay.
At Prime Betz we are committed to supporting safer play and respecting your choices. Please use the available tools and reach out if you need help.